The Black Friday campaign is without a doubt the craziest time of year for dispatchers, delivery drivers, and businesses all over the world, who are responsible for ensuring that orders and deliveries operate as expected.
Beyond question, the Black Friday campaign put Logistics into the game. However, with the correct preparations in place, the supply chain can adapt to these challenges.
What do these arrangements involve at an eCommerce and Logistics level? Let’s see …
- Demand Analysis and Forecasting
It’s a method of estimating how many orders you’ll receive during a given time period.
It’s an excellent opportunity to communicate demand predictions with your suppliers so you’re all on the same page.
- Automate As Much As You Can
Several activities of your business duties may be automated, including your website, order management system, inventory management system, shipping systems, and data management systems. If you’re going to use a third-party provider for anything, make sure your systems are integrated with theirs.
By promptly updating your customers on the status of their purchase, you will definitely prove to them that they should trust you.
- Setting Up Reverse Logistics
The fact about any special season is that people’s views may change in a moment. That is why we see so many abandoned shopping carts and returned products. Even though you should assume all purchases to be final, you should be prepared for them. This may be achieved by setting up certain reverse logistics services. In reverse Logistics, items are moved from the end client back to the merchant.
- Examine Your Inventory
It could be a good idea to do some last moment counting. Stock management systems can help you figure out which goods need to be restocked and which ones you can start pushing earlier.
Make sure the distribution center has enough capacity. Examine your supply on a regular basis and prepare accordingly.
- Logistics Delivery Channel Readiness
The demand on your Logistics service, like every other part of the Supply Chain, will be clearly visible during this season, putting an extreme load on Logistics and Transportation businesses. You should work hand in hand with your delivery partners to communicate your expectations and understand their capabilities and limitations.
- Ready-to-Use Fulfillment Services
If you use your own Distribution Center or use a partner to support in this service, this is an important trial of your Fulfillment service’s efficiency.
So, when the volume and operations are at their peak, you must guarantee that each of these activity processes, tools, systems, people, and materials required are in place and tested.
- Finally, stay in sync with your partners.
To ensure that everyone is on the same page, all parts in your business process should communicate their goals, assumptions, and performance management. This allows each participant to focus on what they need to do.
As a result, Black Friday may be a logistic nightmare, with incredibly high demand in a very short amount of time. On the other side, it’s perhaps the best period of the year for us at Sprint Logistics, since we get to challenge ourselves by enhancing, updating, and finetuning our operations.